Terms and Conditions
Services & Warranties Provided
A submission or inquiry does not constitute a contract. Reward Yourself, LLC acts as a service bureau that provides value added service to consumers for booking their award travel. Views offered are those by Reward Yourself, LLC only and no other entity. Reward Yourself, LLC receives no compensation or kick-backs from the airlines. Reward Yourself, LLC cannot accept liability for changes outside of its control including, but not limited to, schedule, airplane equipment, or routing changes by an airline, award availability on a particular route, or acts of God.
From time to time, airlines make changes to their award programs and may require more miles or fees depending on the route. Reward Yourself, LLC cannot be held liable in an instance where a client's voluntary re-booking request requires more fees and/or miles payable to the airline.
Additionally, airlines and alliances are prone to making internal errors and changes to their schedules and aircraft equipment that cannot be controlled by you or Reward Yourself, LLC. Should the client notify Reward Yourself, LLC of any issues after the booking is completed and all fees have been settled, Reward Yourself, LLC will make every effort to help accommodate, but cannot be held liable for any problems resulting from the airline's decisions. For those who are Priority Clients, Reward Yourself, LLC will make a reasonable effort to closely monitor for any changes to their travel. Reward Yourself, LLC will not be held liable for any costs beyond the fees paid.
The employees of Reward Yourself, LLC are not investment advisers, financial planners, nor legal or tax professionals and all content is of an opinion and general nature and should not be relied upon for individual circumstances.
Definition of a Trip for the Purposes of Pricing
An itinerary consisting of travel from an origin ("Point A") to an ultimate single destination ("Point B"). The itinerary may or may not include travel back to Point A. Travel from Point A to Point B may have up to three stopovers and/or 'open-jaws'. Airlines may restrict routing & availability of travel. If a round-the-world trip (or an award of similar difficulty with greater than 3 stopovers and/or 'open-jaws') is requested, a higher service charge may be requested. If a large group is traveling together, there may be a need to split up travel on different routes, but it would be considered the same trip.
Some services offered do require that if an extra person is not departing from and/or returning to the same city, then that extra person will be be charged a fee for a completely separate trip.
Prices Subject To Change
All prices are subject to change. For clients who choose to purchase a subscription service, it will not automatically renew at the end of the term. If a client elects to renew their subscription, it will be renewed at the current applicable rates unless otherwise agreed upon in advance.
Payment & Cancellation Policies
Getaway Bookings and/or Additional Person Fees & Cancellation
Once an award trip has been mutually agreed upon, and, if allowed by the airline, placed on a hold, Reward Yourself, LLC will send via e-mail an invoice to the client. Payment is due upon receipt of the invoice. If the client fails to provide payment, any awards placed on hold will be cancelled. Upon receipt of the payment, Reward Yourself, LLC may, at the discretion of the client, finalize the booking of the award using payment information provided to Reward Yourself, LLC.
In a scenario where a client wants or has to cancel either part or all of their trip, Reward Yourself, LLC reserves the right to not refund any fees, including those for extra travelers, paid for Getaway Award Booking. Reward Yourself, LLC will help the client, if requested, to determine the best course of action to limit any fees charged by the airline(s) to get their miles back.
Subscription Fees & Cancellation
Subscription fees are due in full upon sign-up. Reward Yourself, LLC will send an invoice to the client via e-mail. Payment is due upon receipt of the invoice.
A client may cancel his or her subscription at any time. However, a cancellation fee does apply. If the client requests to cancel within the first half of their subscription period, Reward Yourself, LLC will refund half of the total subscription fee paid. If the client requests to cancel in the second half of their subscription period, a pro-rated amount will be returned. Any fees paid for an additional traveler on a trip are non-refundable. Once a subscription is cancelled, Reward Yourself, LLC will cease to monitor any future trip(s) booked for the client(s).
Consulting Fees & Cancellation
Once the session has concluded, Reward Yourself, LLC will round up or down to the nearest half hour and send an invoice via e-mail to the client for the amount due. A minimum charge does apply and is listed on the pricing page. Payment is due upon receipt.
There are no refunds once a consulting session has started.
Accepted Forms of Payment
Reward Yourself, LLC accepts a variety of payments. The preferred method of payment is via credit card. Alternatively, Reward Yourself, LLC may accept check or electronic funds transfers as long as notice is provided in advance. Reward Yourself, LLC does use Square and/or PayPal to help process all of these transactions.
Arbitration Agreement & Governing Law
If a dispute arises from or relates to this agreement or the breach thereof, and if the dispute cannot be settled through direct discussions, the parties agree to endeavor first to settle the dispute by mediation administered by the American Arbitration Association under its Commercial Mediation Procedures before resorting to arbitration. Any unresolved controversy or claim arising from or relating to this agreement or breach thereof shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. If all parties to the dispute agree, a mediator involved in the parties’ mediation may be asked to serve as the arbitrator.
In the event that any party’s claim exceeds $1 million, exclusive of interest and attorneys’ fees, the dispute shall be heard and determined by three arbitrators, two of whom must be members of the bar of the Commonwealth of Virginia and actively engaged in the practice of law for at least 10 years. Otherwise, the sole arbitrator shall be a member of the bar of the Commonwealth of Virginia, actively engaged in the practice of law for at least 10 years. The place of mediation and/or arbitration shall take place in the Commonwealth of Virginia in the United States. The language(s) of the arbitration shall be in English. Each party shall bear its own costs and expenses and an equal share of the arbitrators’ and administrative fees of arbitration. The award shall be in writing, shall be signed by the sole arbitrator or a majority of the arbitrators, and shall include a statement setting forth the reasons for the disposition of any claim. Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both parties.
This agreement shall be governed by and interpreted in accordance with the laws of the Commonwealth of Virginia. The parties acknowledge that this agreement evidences a transaction involving interstate commerce. The United States Arbitration Act shall govern the interpretation, enforcement, and proceedings pursuant to the arbitration clause in this agreement.
Acceptance & Changes to This Agreement
To the extent you book any travel products or services based on the information shown on this Website, you agree that this Agreement shall apply to all such transactions. Please read the Agreement carefully. If you do not accept all of these terms and conditions, please do not use this Website.
Reward Yourself, LLC reserves the right to modify these Terms of Service at any time. We do so by posting the updated terms on the Site. Your decision to continue to visit and make use of the Site after such changes have been made constitutes your formal acceptance of the new Terms of Service.
As a condition of your use of this website & our services, you warrant that:
You are at least 18 years old
You posses the legal authority to enter into a binding legal contract
You will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
You will inform such other persons about the terms and conditions that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto
All information supplied by you on this Website is true, accurate, current and complete. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement. We believe that we should not sacrifice quality for quantity, and we retain the right to deny service to new and/or repeating clients to maintain a high standard of service.
Enforcement of this Agreement
If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of this Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.
These terms and conditions were last modified on September 5, 2014.